1. Overview
Subject to the terms below, CIE offers a 30‑day refund period from the date of purchase for eligible course purchases. We process refunds fairly and promptly and aim to assist with any payment issues in coordination with our payment partners.
2. Eligibility
- Eligible: Individual course purchases made through the Platform within 30 days of the original purchase, where the student requests a refund and the course is not marked "non‑refundable".
- Not eligible: Courses explicitly labeled non‑refundable, purchases made through third‑party resellers, gift cards once redeemed, or purchases older than 30 days. Corporate, bulk, or promotional purchases may have separate terms.
- Partial access: If you have heavily consumed the course content (substantial portion of lectures completed or capstone graded), we may offer a partial refund at our discretion.
3. How to Request a Refund
To request a refund, email support@cie.chaitanyaserver.com with the following information:
- Order ID / Transaction ID
- Purchaser name and email used at checkout
- Course name
- Reason for the refund (brief description)
- Any supporting screenshots or error messages (if applicable)
Once we receive your request we will acknowledge within 48 hours and may ask for additional information.
4. Refund Processing
- Refunds are issued to the original payment method wherever possible.
- After we approve a refund, the payment gateway or bank may take between 3–14 business days to show the credited amount in your account, depending on the provider.
- If you paid via an offline or alternate route (bank transfer, manual invoice), we will provide instructions for processing the refund.
5. Access After Refund
If a refund is granted, access to the refunded course(s) will be revoked. Please download any personal notes or certificates (if provided) before the refund is processed.
6. Promotional Discounts & Taxes
If you purchased with a discount or promotional code, refunds will be based on the actual amount paid after discounts. Taxes (GST) may be adjusted per applicable law — any tax refunds will follow the original payment gateway / bank processing rules.
7. Chargebacks & Payment Disputes
If you initiate a chargeback with your bank or card issuer, please inform us at support@cie.chaitanyaserver.com and provide the case number. Chargebacks may be investigated; if resolved in your favor by the bank, access to the course will be revoked and we may seek recovery of fees through available channels.
8. Corporate, Bulk & Partnership Purchases
Corporate or bulk purchases, enterprise licenses, and partnership agreements may carry custom refund terms specified in the contract. Please contact support@cie.chaitanyaserver.com or your account manager for details.
9. Fraud & Abuse
We reserve the right to deny or reverse refunds where there is evidence of fraud, abuse of the refund process, or violation of the Terms & Conditions.
10. Contact & Escalation
For refund requests and disputes, contact:
Email: support@cie.chaitanyaserver.com Please include transaction details and a clear explanation of the issue.
If you are unsatisfied with the outcome, reply to our support email and request escalation; we will escalate to our payments team for review.
11. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be posted on the site with an updated effective date.